Consent Not Recording
Last updated: March 18, 20264 min readBeginnerBrand
If visitors are interacting with your consent banner but records aren't appearing in the Consent Logs tab, there are several potential causes.
Possible Causes
- API key mismatch — The widget is using a different API key than expected
- Network issues — The POST request to the consent API is failing
- Domain not verified — Consent may not be recording for unverified domains
- CORS configuration — Cross-origin requests may be blocked
- Rate limiting — Unusually high traffic may trigger rate limits
1
Check the API key
Verify the data-key in your script matches your dashboard's API key.
2
Check Network tab
Look for POST requests to /api/v1/consent/record and check the response status.
3
Verify your domain
Ensure the domain sending consent records is verified in your dashboard.
4
Check for ad blockers
Some aggressive ad blockers may block consent API calls.
Verify It's Working
After fixing the issue, open an incognito window, visit your site, interact with the banner, and check the Consent Logs tab within a few minutes.
Use the browser's Network tab to see the full request/response for consent API calls. The response body contains any error messages that can help diagnose the issue.
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