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Handle DSARs

Last updated: March 18, 20266 min readIntermediateBrand

Data Subject Access Requests (DSARs) are formal requests from individuals to access, correct, or delete their personal data. Arqam360's DSAR module helps you manage these requests efficiently.

What is a DSAR?

Under GDPR, PDPL, and UAE PDPA, individuals have the right to request access to their personal data, correction of inaccurate data, deletion of their data, and restriction or portability of their data.

DSAR Types

  • Access Request — The individual wants to see their data
  • Rectification — The individual wants to correct inaccurate data
  • Erasure — The individual wants their data deleted (right to be forgotten)
  • Restriction — The individual wants to limit how their data is processed
  • Portability — The individual wants their data in a machine-readable format
1

Receive the request

DSARs can come via email, form, or the Arqam360 DSAR portal.

2

Verify identity

Confirm the requester's identity before processing.

3

Set status to In Progress

Arqam360 automatically triggers data retrieval when status is set to 'in_progress'.

4

Review retrieved data

Check the automated results and add any manual data.

5

Respond within deadline

GDPR: 30 days. PDPL: 30 days. Complete the request in time.

DSAR management dashboard
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The DSAR tab showing active requests and their status.
DSAR request detail view
View request details including subject info, type, status, and timeline.

Automated Data Retrieval

When you set a DSAR to 'in progress', Arqam360 automatically retrieves data from connected sources: consent records from Arqam360, customer data from Shopify (if connected), and customer data from Salla (if connected).

DSAR auto-retrieve results
Automated data retrieval pulls records from connected platforms.
Monitor your DSAR response times carefully. Arqam360 alerts you when a request is approaching the 72-hour SLA threshold. Late responses can result in regulatory penalties.

Next Steps

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