Banner Not Showing
If the Arqam360 consent banner isn't showing on your website, there are several common causes. Follow this checklist to diagnose and fix the issue.
Common Causes
- Existing consent cookie — The banner doesn't show if the visitor has already made a consent choice. Clear cookies or use incognito.
- Script not loaded — Check your browser's Network tab for the widget-v2.js request. If it's missing or failing, the embed code isn't installed correctly.
- Invalid API key — Verify your API key matches the one in your dashboard.
- CORS/CSP blocking — Your Content Security Policy might block the widget domain. Add cdn.arqam360.com to your CSP.
- JavaScript error — Check the browser console for errors from the widget.
- Caching — Your CDN or page cache may be serving an old version without the script.
Diagnostic Checklist
Open incognito window
This eliminates existing consent cookies and browser extensions.
Check Network tab
Look for widget-v2.js in your browser's DevTools Network tab.
Check Console tab
Look for any JavaScript errors related to Arqam360 or consentiq.
Verify API key
Compare the data-key value in your script tag with the key in your dashboard.
Check CSP headers
If you have a Content Security Policy, ensure cdn.arqam360.com is allowed.
Console Debugging
Open your browser's developer console (F12) and look for messages starting with [Arqam360]. The widget logs initialization status and any errors it encounters.
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